Effective Date: July 2026
This Payment, Cancellation and Refund Policy forms part of the Lyncup Terms of Use and applies to all users of the Lyncup platform, including Event Creators (“Creators”) and attendees.
By using Lyncup, creating an event or purchasing a ticket, you agree to this Policy.
Nothing in this Policy excludes, restricts or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or any other law that cannot legally be excluded.
Lyncup charges a 10% platform service fee on all paid ticket sales.
The platform fee covers the costs of operating the platform, payment processing, customer support, fraud prevention, transaction administration and other services provided by Lyncup.
The applicable platform fee is displayed before a Creator publishes a paid event.
Lyncup collects ticket payments using secure third-party payment providers, including Stripe.
To protect both attendees and Creators, ticket revenue is held until the relevant event has concluded and all eligible refunds and payment adjustments have been processed.
Creators acknowledge and agree that:
Lyncup may temporarily delay payouts where reasonably necessary to investigate suspected fraud, payment disputes, security concerns or breaches of the Terms of Use.
Where an attendee chooses to cancel a paid ticket before the applicable cancellation deadline, Lyncup will generally provide a refund equal to 90% of the ticket purchase price.
The remaining 10% is retained as a cancellation fee.
The cancellation fee contributes towards payment processing fees, transaction costs, administration expenses and operational costs incurred in processing the original payment and refund.
This cancellation policy applies unless the attendee is entitled to a different remedy under the Australian Consumer Law or any other applicable legislation.
Once paid tickets have been sold, Creators cannot cancel the event through the Lyncup application.
Creators must contact Lyncup Support to request cancellation.
Where a Creator requests cancellation after paid ticket sales have commenced, Lyncup may charge a cancellation administration fee of up to 10% of the gross ticket sales to recover payment processing costs, refund administration expenses and other reasonable costs associated with cancelling the event.
If cancellation is approved:
Lyncup reserves the right to waive or reduce this fee where appropriate.
An event is considered settled once:
Only after settlement will Lyncup transfer its earned platform fees and applicable cancellation fees from its payment provider to its business account.
Approved refunds are generally processed promptly after approval.
The time required for refunded funds to appear in a customer’s account depends on the payment provider and the customer’s financial institution.
Lyncup is not responsible for delays caused by third-party financial institutions or payment providers.
If a user believes a payment has been processed incorrectly, they should contact Lyncup Support as soon as possible so the matter can be investigated and, where appropriate, resolved.
Nothing in this Policy limits a user’s legal rights to dispute a transaction through their financial institution where permitted by law.
Where a chargeback is received, Lyncup may temporarily withhold Creator payouts while the dispute is investigated.
To protect users and maintain the integrity of the platform, Lyncup may:
Creators are solely responsible for complying with all taxation obligations, including GST and income tax obligations arising from ticket sales.
Lyncup does not provide taxation or financial advice.
Nothing in this Policy excludes, restricts or modifies any consumer guarantee, statutory warranty or other right that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.
Where a user is entitled to a refund or other remedy under the Australian Consumer Law, Lyncup will provide that remedy in accordance with its legal obligations.
By purchasing a paid ticket, attendees acknowledge that they have read and accepted this Policy, including the applicable cancellation fee for voluntary cancellations.
By publishing a paid event, Creators acknowledge that they have read and accepted this Policy, including:
These acknowledgements are also presented during the event creation and ticket purchasing process.
For payment enquiries, refund requests or event cancellation assistance, please contact:
Lyncup Support
Email: support@lyncup.com.au
Website: https://lyncup.com.au